T&C | D&D Decorators

Terms and Conditions

Welcome to D&D Decorators. These Terms & Conditions apply to all quotations, estimates and works carried out by D&D Decorators.

By accepting a quotation, paying a deposit, instructing us to begin work, signing electronically, or otherwise confirming acceptance in writing, the client agrees to these Terms & Conditions together with the quotation and any agreed written changes.

Nothing within these Terms & Conditions affects the client's statutory rights.

1. Scope of Work

D&D Decorators will carry out the works described in the accepted quotation.
Only work specifically stated within the quotation is included within the agreed price.
Any work, repair, preparation, area, material or service that is not specifically included within the quotation will be considered additional work.
Any changes or additional works requested by the client must be agreed with D&D Decorators and may result in additional charges.
Additional works or changes should be approved in writing, including by email, WhatsApp or text message, before they are carried out wherever reasonably possible.
Verbal conversations, photographs, drawings or site discussions do not automatically change the agreed scope or price unless the change is subsequently agreed.

2. Quotations and Pricing

All quotations are based on the condition of the property that can reasonably be seen and assessed at the time of inspection, together with the information provided by the client.
Quotations are valid for 30 days from the date they are issued unless otherwise stated.
The quotation does not include additional work required because of hidden or unforeseen problems that could not reasonably have been identified during the initial inspection.
Examples include hidden damp, rotten timber, defective plaster, damaged substrates, structural movement, leaks, mould, asbestos or suspected hazardous materials, defective wiring or plumbing, uneven surfaces and poor previous workmanship.
If unforeseen problems are discovered after work begins, D&D Decorators may stop the affected part of the work and inform the client.
Any additional work required to correct or work around these problems may be quoted and charged separately.
D&D Decorators will obtain the client's approval before carrying out chargeable additional work wherever reasonably possible.

3. Deposits, Booking and Rescheduling

A deposit is required for projects where stated on the quotation.
The deposit amount or percentage and full payment breakdown will be clearly stated on the quotation.
Where the quotation states that the deposit is payable on the morning works commence, payment must be received before physical works begin that day unless agreed otherwise.
A booking is not considered fully secured until the required deposit has been received unless otherwise agreed in writing.
Deposits may be used towards scheduling, administration, labour allocation, ordering materials, preparation and other costs associated with preparing for the project.
All deposits paid to D&D Decorators are non-refundable and secure the agreed project start date. However, in the case of rescheduling, the deposit may be transferred to a new start date if the client provides at least 5 working days’ written notice before the original agreed start date. Any new start date is subject to D&D Decorators’ availability. If less than 5 working days’ notice is provided, the deposit will not be transferred and will be forfeited. Any new booking will require a new deposit.

4. Payment

All payments must be made according to the payment schedule stated within the quotation or service agreement/contract.
Where the project is divided into stages, each payment becomes due when the relevant stage stated in the quotation has been substantially reached.
Unless otherwise stated, the final payment becomes due when the contracted works have been substantially completed.
Minor snagging items do not automatically allow the client to withhold the entire final payment.
Payments can be made by bank transfer, cash or another payment method agreed with D&D Decorators.
Any specific payment deadline stated on the quotation or invoice must be followed.

5. Late or Missed Payments

Payments must be made on the dates agreed within the quotation or invoice.
If a payment is not received when due, D&D Decorators reserves the right to suspend work until the outstanding amount has been paid.
Workers may be temporarily removed from the project and allocated to other work during a payment suspension.
Once payment has been received, work will be rescheduled according to our next reasonable availability.
D&D Decorators will not be responsible for delays to the completion date caused by the client's late or missed payment.
Materials or further services may also be withheld until outstanding payments have been settled.
Non-urgent warranty or remedial attendance may be postponed while undisputed payments relating to the project remain outstanding, to the extent permitted by law.

6. Warranty
D&D Decorators provides a 1-year warranty on all workmanship completed by our team. This warranty covers defects in the quality of the work we have carried out. It does not extend to any areas or items that have been altered, repaired, or tampered with by third parties or the client.

Important: This warranty will be voided if any part of the work completed by D&D Decorators is modified, repaired, or altered by anyone other than D&D Decorators.

The warranty applies only to the specific work performed by D&D Decorators.

The warranty does not cover:
• Damage caused by the property owner, tenants, or third parties.
• External factors such as accidents, structural issues, moisture or dampness, improper maintenance, or misuse.
• Wear and tear or issues unrelated to our workmanship.
• Repairs or alterations made by anyone other than D&D Decorators will void this warranty.

Warranty Service
If you need to request a warranty service, please contact us promptly. We will inspect the issue to determine if

it falls under our warranty terms. Approved repairs will be carried out at no additional cost to you. However, any materials purchased will be charged for.

Warranty Period: D&D Decorators provides a 12-month workmanship warranty from the date of project completion. This warranty covers defects or faults directly related to the workmanship carried out by D&D Decorators. Any remedial or corrective works covered under this warranty will be scheduled and completed at a reasonable time and at the convenience of D&D Decorators, taking into account workload, availability, access arrangements, and the nature of the issue reported. The client agrees that warranty works are non-emergency matters unless otherwise agreed in writing, and D&D Decorators will not be required to attend immediately or within a timeframe demanded by the client.

7. Materials

Where materials are supplied by D&D Decorators, suitable materials will be selected according to the agreed specification.
Natural and manufactured materials may have reasonable differences in colour, grain, shade, pattern or texture.
Different manufacturing batches may also have slight variations.
D&D Decorators cannot guarantee that samples, photographs, colour charts or previously installed products will exactly match newly supplied materials.
Where materials are supplied by the client, the client is responsible for ensuring they are suitable, compatible and available in sufficient quantities.
D&D Decorators will not be responsible for defects caused by unsuitable, defective or incorrectly specified materials supplied by the client.
Additional labour caused by problems with client-supplied materials may be charged separately.

8. Colours, Finishes and Client Choices

The client is responsible for approving colours, finishes, tile layouts, flooring patterns, products and other aesthetic choices before installation or application.
The client should carefully check all selections before approving them.
Colours displayed on phones, computers, photographs and printed colour charts may differ from the finished product.
Once an approved colour, material, layout or finish has been applied or installed, a change of preference by the client will be treated as additional work and may be charged separately.

9. Hidden and Existing Problems

D&D Decorators is not responsible for defects that existed before our work started or problems caused by underlying conditions outside the scope of our work.
This includes problems caused by damp, leaks, condensation, mould, structural movement, defective plaster, defective substrates, damaged timber, faulty plumbing, faulty electrical systems, defective roofs or poor previous workmanship.
Where removing wallpaper, flooring, tiles, plaster, fittings or other finishes exposes previously hidden damage, the additional repair work is not automatically included within the original quotation.
D&D Decorators will inform the client where additional work is required and provide or agree an additional price where reasonably possible before proceeding.

10. Client Responsibilities

The client must:

Provide reasonable access to the property and work areas at the agreed times.
Ensure work areas are reasonably clear of furniture, personal belongings, decorations and other obstacles before work begins unless moving these items has been included within the quotation.
Remove or safely store valuable, fragile or sentimental items.
Provide reasonable access to electricity and water where required.
Make decisions and approve materials, colours, layouts and other selections within a reasonable time so that the project is not delayed.
Inform D&D Decorators about any known hazards, asbestos, leaks, structural problems, faulty electrics or other important property conditions.
Keep children, pets and unauthorised people away from active work areas.
Obtain any permissions or approvals that are the client's responsibility unless D&D Decorators has specifically agreed to obtain them.

12. Furniture and Personal Belongings

Clients should remove personal belongings and fragile items from areas where work will take place.
If furniture has not been moved before the project begins, D&D Decorators may move it where reasonably possible or charge additional labour where significant moving is required.
D&D Decorators will take reasonable care when moving furniture and belongings.
Particularly fragile, unstable, defective or incorrectly assembled furniture should be moved by the client before work begins.
D&D Decorators will not be responsible for damage caused by an existing defect or weakness in an item, except where the damage results from our failure to exercise reasonable care and skill.

12. Access and Parking

The client must provide suitable access to the property for workers, tools, equipment and materials.
The client must inform D&D Decorators of any parking restrictions, permits, congestion requirements, loading restrictions or building access requirements before work begins.
Parking fees, permits and other project-specific access costs may be charged to the client where stated in the quotation or agreed beforehand.
Parking: The client is responsible for providing suitable and lawful parking arrangements for D&D Decorators and its workers for the duration of the works. Where suitable parking is not provided, all reasonable parking charges, permit costs or other parking-related expenses incurred in connection with the project will be charged to the client. Any parking fines resulting directly from the client's failure to provide agreed or accurate parking arrangements will also be charged to the client

13. Project Timeline

Any project duration, starting date or completion date provided by D&D Decorators is an estimate unless specifically confirmed in writing as a guaranteed contractual deadline.
D&D Decorators will make reasonable efforts to complete the project within the estimated timeframe.
The completion date may change because of unforeseen circumstances including additional works, hidden defects, material shortages, supplier delays, drying times, weather conditions, illness, restricted access or other circumstances outside our reasonable control.
Delays caused by changes requested by the client may extend the project duration.
Delays caused by late payments, late decisions or failure to provide access may also extend the project duration.
D&D Decorators will communicate significant delays to the client as soon as reasonably possible.

14. Other Contractors and Third Parties

D&D Decorators is not responsible for delays, damage or defective work caused by contractors, tradespeople or other third parties who are not under our control.
If another contractor alters, damages, removes or interferes with work completed by D&D Decorators, the affected work may no longer be covered by our workmanship warranty.
Any repairs or additional attendance required because of another contractor may be charged separately.

15. Health and Safety

D&D Decorators will take reasonable steps to maintain a safe working environment and comply with applicable health and safety requirements.
Clients, occupants and visitors must follow reasonable safety instructions while works are taking place.
Clients wishing to inspect active working areas should arrange this with the person responsible for the project.
Children, pets and unauthorised people should not enter active work areas.
D&D Decorators reserves the right to temporarily stop work if continuing would create an unreasonable health or safety risk.

16. Completion and Snagging

The project will be considered substantially complete when the works described within the quotation have been completed, even if minor snagging items remain.
Minor snagging items that do not prevent normal use of the completed work do not automatically allow the client to withhold the entire final payment.
Any snagging or workmanship concerns should be reported to D&D Decorators in writing within a reasonable period after completion.
D&D Decorators must be given reasonable access and an opportunity to inspect any reported issue.
Where an issue is our responsibility, D&D Decorators must be given a reasonable opportunity to correct it before the client appoints another contractor.
If another contractor carries out non-emergency repairs without first giving D&D Decorators a reasonable opportunity to inspect and correct the issue, D&D Decorators will not automatically be responsible for the third party's costs.

17. Plumbing and Electrical Call-Outs

Unless otherwise agreed, plumbing and electrical call-outs are charged at £60 per hour with a minimum charge of two hours per visit.
The minimum charge includes travel to the property, initial assessment and minor work that can reasonably be completed within that time.
Materials, replacement parts and specialist components are charged separately unless otherwise stated.
If additional substantial work is required, the client will be informed of the additional cost before further work is undertaken wherever reasonably possible.

18. Damage and Liability

D&D Decorators will exercise reasonable care and skill while carrying out the works.
D&D Decorators will not be responsible for pre-existing damage, hidden defects or problems outside the scope of our work.
If the client believes D&D Decorators has caused damage, the client must inform us as soon as reasonably possible.
D&D Decorators must be given a reasonable opportunity to inspect the alleged damage before another contractor repairs or alters it, except where urgent action is reasonably required to prevent further damage or make the property safe.
The client must take reasonable steps to prevent further damage after discovering a problem.
Nothing within these Terms & Conditions excludes or restricts any liability that cannot legally be excluded.

19. Waste Disposal and Cleaning

Waste removal will only be included where stated within the quotation.
Where waste disposal is included, D&D Decorators will remove waste generated directly from the agreed works.
Large quantities of construction waste, hazardous waste, specialist disposal, appliances, unrelated household waste and other items may result in additional charges.
Cardboard boxes and packaging from items supplied directly by the client are not included unless otherwise agreed.
D&D Decorators will leave the working areas reasonably clean and tidy when the project is completed.
Standard site cleaning does not include professional domestic cleaning or deep cleaning unless specifically stated within the quotation.

20. Suspension or Termination of Work

D&D Decorators reserves the right to suspend or terminate the works where the client:

Fails to make an undisputed payment when due.
Repeatedly prevents reasonable access to the property.
Creates or allows unsafe working conditions.
Seriously interferes with the works.
Behaves abusively or threateningly towards D&D Decorators, our workers or subcontractors.
Seriously breaches the agreed contract and, where the problem can reasonably be corrected, fails to correct it after being given reasonable notice.

If the project is terminated, the client remains responsible for payment for work properly completed, materials supplied or ordered, authorised additional works and other reasonable amounts legally due up to the termination date.

21. Photography and Marketing

D&D Decorators may take photographs or videos before, during and after the project to document the condition of the property, progress of works, hidden defects, additional works and completed work.
Photographs may also be used for our portfolio, website, social media and other marketing purposes where agreed with the client or otherwise lawfully permitted.
We will take reasonable steps to avoid publishing personal documents, addresses, security information or other sensitive information.
Photographs containing identifiable people will not be used for marketing without appropriate permission.
Clients who do not want photographs of their project used for marketing should notify D&D Decorators in writing.

22. Insurance

D&D Decorators maintains appropriate public liability insurance for our business activities.
Proof of current insurance can be provided upon reasonable request.
Insurance does not make D&D Decorators responsible for pre-existing defects, poor workmanship by third parties, structural problems or other damage for which D&D Decorators would not otherwise be legally responsible.

23. Force Majeure and Circumstances Outside Our Control

D&D Decorators will not be responsible for delays or failure to perform work caused by circumstances reasonably outside our control.
This may include severe weather, fire, flooding, government restrictions, strikes, utility failures, serious supply-chain problems, transport disruption or similar events.
Where such circumstances occur, the project schedule will be reasonably extended.

24. Complaints and Remedial Work

Any complaint regarding our workmanship should be reported as soon as reasonably possible after the client becomes aware of the problem.
The client should provide photographs or other information where reasonably requested to help us assess the issue.
D&D Decorators must be provided with reasonable access to inspect the alleged problem.
Where D&D Decorators accepts that the problem is caused by our workmanship, we will be given a reasonable opportunity to correct the work.
The client should not instruct another contractor to carry out non-emergency remedial work and then seek reimbursement from D&D Decorators without first providing us with a reasonable opportunity to inspect and correct the issue.

25. Privacy and Client Information

D&D Decorators may collect and use information such as the client's name, contact details, property details and project information where reasonably necessary to provide our services.
Information may be used for quotations, project communication, invoices, record keeping and other legitimate business purposes.
Personal information will be handled in accordance with applicable UK data protection laws.

26. Written Communication and Approval

Where these Terms & Conditions require something to be agreed "in writing", this includes email, WhatsApp, text message and electronically signed documents.
Written approval through these methods may be relied upon as confirmation of an instruction, change or additional work.
The client is responsible for ensuring that instructions are provided by someone authorised to make decisions about the project.
D&D Decorators may rely on instructions that we reasonably believe have been provided by the client or their authorised representative.

27. Entire Agreement

The accepted quotation, these Terms & Conditions and any written changes or additional works agreed afterwards together form the agreement between D&D Decorators and the client.
If a specific term written within the accepted quotation conflicts with these general Terms & Conditions, the specific wording within the quotation will take priority for that particular project.

28. If Part of These Terms Cannot Be Enforced

If any individual part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, only that particular part will be removed or adjusted where necessary.
The remainder of the Terms & Conditions will continue to apply.

29. Our Contractual Rights

If D&D Decorators chooses not to enforce a particular contractual right immediately, this does not mean that we have permanently given up that right.
Allowing additional time, accepting a late payment on one occasion or making an exception for the client does not automatically change these Terms & Conditions or require D&D Decorators to make the same exception again.

30. Third Parties

Unless otherwise agreed, the contract is between D&D Decorators and the client.
A person who is not a party to the contract will not normally have the right to enforce its terms.